I made the mistake of ordering a duck call from BSCC, the customer service was simply non existent I've emailed three times now called three times left message simply asking when the call might arrive no rush just curious I know these things can take a while, no response. The call did arive and it's got a massive chip out the side of the tone board and whoever did the fine job of carving it out chewed the cork tab up. The call sounds ducky just like a duck..... Under a pile of laundry, I thought it was a louder call it's a timber call. I know the ridiculous tone board is actually sporting the latest and greatest spit grove technology but I will pass. After the great service and incredible product I've decided to pursue getting my 130 bucks back so if you were on the edge about buying a call from the big boy just lower your expectations to about sea level and Iam sure you'l be very pleased with your purchase :smile: