3200 man wrote:Give Coles a call as they are a Beretta Warranty repair shop.......239 352 0345......WWW.COLEGUN.COM
Good advice. They were very helpful and got the process going for me. Glad to know that even though Beretta's internal customer service is non existant they at least have some gun shops doing work for them that appear to be very good. Would be even better if they would authorize more shops to do their work, so I didn't have to ship my gun thousands of miles for what should be a relatively simple repair.
I still think it's absolutely pathetic that Beretta's internal customer service is so terrible. They might make good products (relatively speaking), but having horrible service spells disaster in today's world where every review and comment is so readily available online. This shotgun was my first Beretta purchase, chosen over several other highly popular semi auto's. I've been very pleased with the gun aside from the little hiccup I'm dealing with currently. But their lack of any type of customer service will make this my last Beretta, at least for quite a while until I get this experience out of my mind.