I work in a truck.
I have done so for years
the freight shifting business is cut throat...not much cream on the milk so to speak
carting goods between main centers is over catered for now so for another "player" get a foot in the door they would have to offer something pretty good.
today I worked beside SH1 N.Zs main road (it runs the length of the country) observing the traffic that went past and what sort of loads they carted, behind us only 100yards away runs the main trunk railway...again observing what was carted...mostly containers
in our wee country roading can go from great to very much not so great by simply turning a corner.
we have just changed the rules for heavy trucks...we have had a 44000kg limit on trucks but now with a few conditions they can go over 50000kg BUT only on certain roads(very nice trucks 4 axle with 5 axle trailer)
the "human factor" being able to problem solve by doing more for customer than what the job asked for..eg we had a truck load of tyres overdue to be picked up from major city 2 hours up the road..I jumped in a furniture truck and went and collected them to get the job done and keep client happy...now driving down the road I thought?????who wants this many steerer truck tyres at once
only one place came to mind a dairy factory on the way to final destination so I rang delivery adress and asked if they wanted them dropped off there???? they had a guy out there to help recieve them and having a furniture ramp ment I backed up to shed door and rolled them right in
result a very happy end customer who 3 hours before was getting irate.
its the little things that make the difference.