Ok guys, quick update as of today. I spoke with Benelli about 2 months ago concerning my issue as before with the choke tubes and misalignment of the pattern. What they did was place a larger bead on the barrel to adjust the pattern, however they did nothing to the choke tube. Well to shorten the story I sent the gun back to have that repaired / replaced. A manager told me that she was extremely sorry about the whole situation and asked when I needed my gun done. I told her that I needed it by turkey season April 14th. She said that I would have either: 1) a new gun, 2) demo gun, 3) my gun repaired by that date. In addition she would contact the service department and make sure that it was taken care of. She stated it was not acceptable and probably a machining defect of some type. She I thanked her and that was that.....
Today April 19th I have no gun. I called Benelli to figure out what was going on with it. First conversation with a supervisor was she didn't know of the situation and couldn't help. Ok, I'll talk to another...same story, but she said that she could get me a barrel ordered. I said thanks, but that is not the point at this time. She also looked at the work order and told me the service department said that the barrel inserts had no influece on the gun, so they did nothing. I then asked her if I could ask her a personal question--"If you bought a $200,000 porche and it had a huge scratch down the side would you be happy?" She responded no and she understood where I was coming from. I told her that I didn't want to take this situation out on her, because she didn't know the whole story. I wanted to speak to the manager who made the previous promises to me. Finally I reach her and this is the comment I get "It looks like my supervisors took care of the situation." I said not exactly...I don't have a gun. I said, "what about those specific promises you made about me having a gun to use for turkey season?" Get this response, "I don't have a written record of that!" Written record? I guess that I just came up with those options by myself--I even knew that the demo gun had a different camo pattern than my gun, because she asked it it would be a problem. Then her next question was "Is there anything else she could help me with?" Actually "yes" there is...can I have your supervisors number. Like that was the end of the conversation. She tells me that they don't have a number and I have to write a letter to them--Attn General Manager. I bet that letter will get right to their desk and I will get a prompt response!! I then leave a couple of messages for someone to call me back that never did today. :pissed:
So now I am so hot that my hair is melting...$1700 gun that I've only shot about 10-15 times and I still don't have it. As you can see customer service is a joke. I would highly suggest that you think twice about purchasing a Benelli shotgun. Honestly, I've wanted one for about 6 years not and now I really just want my money back!!! :pissed:
Sorry for the long post, just wanted to rant, update, and thought you all should know.
Hunting in the bluegrass