As far a customer service goes, with more sales goes an increase ratio of problems. I get a daily report on aircraft incidents, crashes, hard landings, power failures, etc. The company I work for nearly everyday has an aircraft on there, some times 2, That doesn't mean we are a poor manufacturer, it just means we have a larger market, over 60% of the market world wide. The majority of these mishaps are pilot or maintenance errors, not manufacturing errors. I highly doubt that 50% of Benelli’s product is defective based on a manufacturing error, I would be inclined to change my mind if it could be backed up with factual documents. I have 3 Benelli's, A SBE II, A M2 and a Nova, so I am destined to have one of the three guns go sour, well thankfully that hasn't happened yet. I get tired of reading people's factual statements, now if you don't like a particular gun, I can accept that. I have over 120 rifles, shotguns and handguns from just about every known maker, and I have favorites, and I have some I dislike, hate to a point, but it isn't the guns fault, because I loved it when I brought it home. I usually report my experience with a particular gun and with the SBE II I have had no problems, no failure to cycles, no jams, nothing. I did install the Sure Cycle in both the Benelli autos, but it wasn't for fear of a problem, I wanted them, and that was my sole purpose for changing them. I love Winchester rifles, I have several Winchester shotguns, but would I buy another, no. If I did it would have to be a very unique gun. I have never had any problems with any of my guns, except maybe a grouping issue, and the majority of the time it was a combination of things that I could correct very easily. I have 2 Beretta 686’s and a O/U that was brought back from Turkey that I couldn’t even begin to tell you who made the gun or what any of the writing says on it. It was brought back after a company sponsored training trip, and I shot enough birds with it in Turkey to make me a believer in it, and make it a favorite over the 2 Beretta’s. I paid $180 US, and cost me about $50 to get it home. I have had the gun for over 8 years without a single misfire. The whole this company has poor service versus this company is outdated, every company has problems, I don’t care what the product or how long it has been in production, if you make enough of them there is certainly going to be some lemons.