I've been a lurker for years and have enjoyed all the great posts on the site. I'm here today to share with you my experience with Browning's customer service. Let's start off with I shoot a Browning Gold Lite 10ga for geese and big water hunting and a Browning Silver 12ga for all other activities. So, I am, was, a fan.
About 4 weeks ago while hunting for divers in Eastern NC I was shooting my 10ga and had a horrible experience. I had shot several times that afternoon and then lined up on a bird and watched the barrel expand and then explode right in front of me. I check myself and others around me and no one was hurt. Now, I call Browning and the first question they ask is "was anybody hurt" when I say no they go into "it's not the guns fault" and you should check with your ammo manufactor. I'm not saying they are completely wrong but I was holding their gun when it blew up and right, wrong or indifferent I consider this a gun issue and expect them to make it right.
They call back today, after I sent the gun to them for inspection at my costs and state again that it wasn't the guns fault and they will install a new barrel for $213 a discount since retail is $360 AND they will not return the barrel I originally paid for since they are providing the discount. They "destroy it and prevent anyone from using the barrel again or sending it in again to get another discoutned barrel." As you can see from the pictures the barrel is unusable and I wanted to mount it or make a lamp or something out of it...
Just wanted to share my experince with them and get this out to as many people as possible. I guess I'm going to have to pull the old SBE2 out of the safe and used it from now on.