I had to call thier customer service for some extra snap keels ( which i don't like ) I just wanted to order some, incase i ever lose one or two. But i glued them, on and will never take them out they are realy in thear good, i can bench 300 and i can't pull them off. But i just told them i lost them, and they were nice about it and sent them for free. I'm going to get carry lite tundra swans. Another idiea incase you can't afford swan decoys, get a couple of snow goose shells, get ones with the holes in the head inserts so once you've got the head together, you can tie a string through that hole, and connect it to a weighted duck decoy, with a weight on it, and add another duck decoy, and just put the duck decoys under the snow goose shell, and you have an inexpensive floater, and you can't loose the shell cause it's tied to the duck decoys. Just an idiea, but it will save money and although it's smaller than aswan decoy but you could get more than just two swans for 70.00. Just trying to help.