I really hate reading about folks having difficulties with Diane, because she used to absolutely great to deal with. Too good for her own good probably. Because when I bought my bags with custom specs from her some years ago, she sent them very quickly - and with an invoice, rather than requiring prepayment, despite having never dealt with me. Stuff happens and things change.
(But she took a chance on me, and I'll probably do the same with her if ever I need similar work.)
If you think I'm wrong, you might be right.