Thanks for the complement about the big box hunting stores as I work at one and I feel that our group of guys is very well educated. I used to work in a small "indy" outdoors store and the same problem existed there. even to the extent of the owner and the manager at times.
Of course sometimes, someone may be more educated in one aspect over another. I, for example, have more knowledge on shotguns and handguns than other firearms. I do alright on rifles, but I don't really know squat about reloading. We have one guy who is real into reloading and try to steer customers his way.
I know all of our guys are willing to come out and tell someone if we don't really have or know the answer, but we are willing to look it up or try to find out for them. I for one have been spending some more time studying scopes so I can do more to help customers select the right one for their needs and dollars.
I do agree that often sales staff is not always as educated as they should be, but I've found that in any retail establishment I've been a customer in. Sometimes that is the fault of the business as proper instruction and training may not be a priority. I do have a problem when a sales person tries to BS me about a product especially if I happen to know something about it.
Your life, liberty, and property are never safe when the Legislature is in session. M.Twain