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I can understand where you are coming from.

I have yet to deal with the customer service of Foiles, but have gotten calls from one of their pro-staffers.

I would sugest talking directly to Jeff Foiles- or write the company a letter.

I have heard that if you send your call to them, they will replace the reed, but will chagre you to ship it back to you.

I wouldn't blow up at them- that won't resolve anything- clearly state how much you have spent on thier product and I'm sure they will reason with you.

Worst comes to worst- sell your foiles calls- and write a letter letting them know where you stand. I don't know any company big or small that doesn't take customer satisfaction seriously. Bad service travels faster than good service.

Good Luck and let us know how it works out- cuz i have a SMM and SMH
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