They lost me to Lowe's a few years ago when I realized most of their inventory was cheap, stuff. I couldn't find stainless nuts and bolts for marine use and anything close was junk. Too many generic, typical, homeowner products that are "value-based" rather than quality. Stopped in again the other day for stain to re-do a couple Adirondack chairs and all the stain and pre-stain was some private label I've never heard of. Learned that is usually a big mistake.I honestly do not understand the need to scratch off something to reveal the PIN. Just leave it uncovered. It is on the card anyway, so what good is the PIN? If I steal your gift card, I still have that PIN.
If the PIN appeared on the receipt when you bought the card, that makes some sense, but maybe great minds devised something I simply do not understand.
I am surprised though as I have always been impressed with Home Depot's customer care when buying or returning something. Now, finding someone to help you with cabinets, carpeting or anything other than screws or bug spray, and you are toast.
But Lowe's has caught up on junk too so...world's gone to h.e.l.l.